1.What is IMB?

2. Is IMB a bank?

3. Is IMB safe?

4. Can I get  IMB products without a SA ID?

5. Can I access my IMB Afica via the Internet or my Mobile Phone?

6. I need help – How do I speak to someone?

7. How do I put money into my IMB wallet?

8. Can I get my salary paid into my IMB wallet?

9. I have deposited money into my IMB wallet and the ATM told me that my money wasn’t there. Why?

10. How do I transfer funds from my IMB wallet to my IMB Mastercard?

11. How do I get money out of my IMB wallet?

12. When depositing or transferring money into my account, how long will it take to show?

13. What is your call centre number?

14. Must I FICA my account?

15. What are the limits if I do not FICA with IMB?

16. Dailiy spending limits

17. What documents do I need in order to FICA with IMB?

18. Are you a registered financial service provider?

19. Can I run a debit order with IMB?

 

 

1. What is IMB?

IMB is a young, dynamic Financial Services company. We are passionate about providing low-cost, high value
financial services to the broader African community.

At IMB we focus on ALL your financial needs by providing quality Financial Services.

We are based at 264 Victoria Avenue, Woodstock, Cape Town, South Africa. See Contact Us for a map.

 

2. Is IMB a bank?

No, IMB Financial Services is a registered Financial Services Provider, FSP Number 43443. For further information, visit. www.fsb.co.za or call us on 087 941 3252.

 

3. Is IMB safe?

IMB is both safe and sensible. Through strict controls, the South African market has one of the safest banking environments in the world. IMB is part of this world. At IMB, your wallet is placed with Standard Bank, one of our banking partners and remains protected by the same banking legislation.

The IMB Debit Card is a Mastercard. Mastercard is one of the leading card payment companies in the world providing access to hundreds of thousands of retailers and ATM’s around the world.

IMB Financial Services is a registered financial services provider, FSP Number 43443. For further information, visit www.fsb.co.za or call us on 087 941 3252.

 

4. Can I get IMB products without a SA ID?

YES, at IMB, we know how difficult it is if you do not have a South African ID document. We also know how hard you work for your money and how you need to keep it safe. IMB wants to help you. Contact us now to find out how we can help you, because at IMB – Your money matters.

 

5. Can I access my IMB Africa via the Internet or my Mobile Phone?

Of course – it’s FREE! For no extra charge, you can access IMB Africa on the World Wide Web www.imb.co or on your mobile phone dial *120*46237# and follow the instructions.

1. Check Balance: Provided you have airtime this FREE service allows you to check your IMB balance at any time. Press 1 then dial button. Your balance will be displayed.

2. Buy prepaid airtime: Press 2 then dial button. You can then select a network provider. Finally select the voucher amount. An airtime PIN will be SMS’d to your phone.

3. Buy prepaid electricity: Press 3 then dial button. You can then enter your meter number. Finally select the amount. An electricity voucher will be SMS’d to your phone.

4. Buy Metrorail tickets: Press 4 then dial button. Follow the menu options to select your metro rail journey. Enter your IMB Mobile PIN to confirm. You will receive a SMS with your ticket voucher details.

5. Load IMB Card: Press 5 then dial button. Enter an amount. Confirm amount. Card will be loaded with amount.

6. View transactions: Press 6 then dial button. Press 1 then dial button for wallet or press 2 then dial button for card. You will then be shown your last 2 transactions.

 

6. I need help – How do I speak to someone?

You can get help in one of the following ways:
1. Phone – Call us on 087 941 3252.

2. E-mail: support@imb.co
3. Internet: www.imb.co

7. How do I put money into my IMB wallet?

Your IMB wallet is based at Standard Bank. All deposits MUST therefore be made to Standard Bank.
You can put money into your IMB Africa wallet in one of two ways:

a. EFT / Deposit Instructions
The following information must be used for every deposit or EFT.

Account Name:       IMB-Your Name & Surname

Bank:                         Standard Bank

Branch Code:          020909

Account Number:  070363773

Reference:              YOUR mobile phone number[IMPORTANT: ALWAYS INCLUDE THIS REFERENCE. If you don’t include this in the beneficiary reference when doing an EFT the money does not get into your IMB wallet.]
Need instructions for the Payroll department to deposit your salary into your IMB account? Download the pdf document for your employer.
Change of Account Details letter.pdf

b. Cash Deposit
You can deposit cash into your IMB wallet at any Standard Bank branch. The following information must be used for every deposit.

Account Name:      IMB-Your Name & Surname

Bank:                        Standard Bank

Branch Code:         020909

Account Number:  070363773

Reference:               YOUR mobile phone number[IMPORTANT: ALWAYS INCLUDE THIS REFERENCE. If you don’t include this in the beneficiary reference when doing an EFT the money does not get into your IMB wallet.]

 

8. Can I get my salary paid into my IMB wallet?

Of course. Download this document if you need instructions for the Payroll department to deposit your salary into your IMB Africa account.
Change of Account Details letter.pdf

Otherwise, you can tell them to deposit your salary into the following account:

Account Name:      IMB-Your Name & Surname

Bank:                        Standard Bank

Branch Code:         020909

Account Number:  070363773

Reference:               YOUR mobile phone number[IMPORTANT: ALWAYS INCLUDE THIS REFERENCE. If you don’t include this in the beneficiary reference when doing an EFT the money does not get into your IMB wallet.]

 

9. I have deposited money into my IMB wallet and the ATM told me that my money wasn’t there. Why?

Your IMB wallet can be linked to your IMB Mastercard – they are NOT the same. You need to transfer the money from your IMB wallet to your IMB Mastercard before you can draw the funds at an ATM. Call the call centre on 087 941 3252 or dial *120*46237#

 

10. How do I transfer funds from my IMB wallet to my IMB Mastercard?

a. Via the Internet
Log onto IMB and select the load card menu option. Transfer the funds from your IMB Africa wallet to your IMB Mastercard.

b. Via the call centre
Call the IMB call centre and ask them to transfer the funds for you. You will be asked a number of security questions in order for them to complete the transaction.

c. Via your mobile phone, dial *120*46237#, select option 5, enter an amount you wish to load. Confirm the amount and the card will be loaded.

 

11. How do I get money out of my IMB wallet?

You can get money out of your IMB wallet:

a. Buy prepaid electricity, airtime or Metrorail tickets

b. Cash Withdrawal. After you have transferred your funds from your IMB wallet to your IMB Mastercard, you can withdraw your funds at any ATM. (Remember – Standard Bank is the cheapest!)

c. Goods and services. After you have transferred your funds from your IMB wallet to your IMB Mastercard, you can pay for what you need in the way of goods and services from any one of the hundreds of thousands of Mastercard retailers around the world.

 

12. When depositing or transferring money into my account, how long will it take to show?

This depends on a number of issues such as:

a. How accurately you put the details of your account onto the cash deposit slip
b. What time you made the deposit
c. What time you make the EFT (Electronic Funds Transfer) from another bank
d. From which bank you transfer the money, if doing an EFT

If the money does not reflect within 24 hours, please call the IMB Call Centre on 087 941 3252 with a valid reference.

 

13. What is your call centre number?

087 941 3252

 

14. Must I FICA my account?

Yes. You must FICA your account so that you can take full advantage of the IMB products and services. Please call the IMB Call Centre on 087 941 3252 for further assistance

 

15. What are the limits if I do not FICA with IMB?

If you are not FICA’d, you can transact to a limit of R4,999 per day to maximum of R25,000 per month. It is important to understand that these transaction limits are based on the money being put in and taken out of the wallet. For example, if you deposit R3,000.00 and try to withdraw R2,000 you will not be able to as you have exceeded the daily R4,999.00 limit. In order for this not to happen, please ensure that you FICA with IMB. Contact the IMB Call Centre on 087 941 3252 for assistance. For more information, see the other questions below.

 

16. Daily spending limits

Card: Withdrawal R3000 – Swipe R5000
Load Card: Maximum R5000 per day
Maximum daily spend on the card is R5000 in total (swipe and withdrawl combined)

Internet: No limit (if FICA’d)

 

17. What documents do I need in order to FICA with IMB?

You need the following documents:
1. Proof of Identification. This can be a valid passport, or green bar coded SA ID document.
2. Proof of address. This can take the form of a bank statement, utility bill proving your address as long as it’s not older than 3 months. If you don’t have this, please contact the IMB Call Centre on 087 941 3252.

 

18. Are you a registered financial service provider?

Yes. IMB Financial Services (Pty) Ltd is an authorised Financial Services Provider registered with the Financial Services Board, FSP No.: 43443. For further information, visit www.fsb.co.za

 

19. Can I run a debit order with IMB?

Yes you can, but there are some criteria that need to be met. Please call the IMB Call Centre on 087 941 3252 for assistance.