1) IT’S NEARLY PAYDAY – HELP US TO HELP YOU
If the correct reference number is used when making a deposit into your IMB Wallet, the money will show in your account automatically. However, if a person or company paying money into your IMB Wallet is unable to use your cellphone number as your (beneficiary) reference when they make the payment, you will need to call the Customer Support team on 087 941 3252 or WhatsApp them on 078 993 4703. For security reasons, we will need the exact amount that was deposited and the date the payment was made in order to release the money to you. The best way to do this is to ask the person or company for a PROOF OF PAYMENT document OR your PAYSLIP so you have the required information when you call the call centre. To speed up the process, you can take a photo of the proof of payment/payslip and WhatsApp it to our Customer Support team on 078 993 4703.
2) MANAGING YOUR MONEY ONLINE OR ON OUR APP
Do not forget that with IMB, you can manage your money and make transfers and payments online by clicking the “Personal Login” link at the top of the www.imb.co homepage. You can access this with any smartphone, tablet or computer with internet browsing capability (and from anywhere in the world). You will require an internet username and password – please call the Customer Support team on 087 941 3252 or WhatsApp them on 078 993 4703 if you need these re-sent to you.
3) MANAGING YOUR MONEY ON YOUR MOBILE PHONE
Do not forget that with IMB you can check your balance, send money to other IMB Account holders AND stop your card all from your mobile phone – you just need to dial *120*46237# from your phone. This service works with all mobile phones. Your Mobile Pin was sent to you when you registered with IMB and you will need it in order to log in – please call the Customer Support team on 087 941 3252 or WhatsApp them on 078 993 4703 if you need the Mobile Pin re–sent to you.
4) FINANCIAL SERVICES DICTIONARY
As IMB is part of the Financial Services community in South Africa, there are a number of terms and phrases that we are required to use that may not be familiar to you. This quick-guide is to help you familiarise yourself with some of the most common terms:
Beneficiary – The person receiving a deposit or payment
Beneficiary Reference – When a person or company makes a payment or deposit, they can choose how the payment is described on the beneficiary’s statement. This is very important if you are receiving a payment as IMB needs the person or company making the payment to use your mobile number as the beneficiary reference so we can allocate the money into your IMB Account.
FICA – This is a South African law designed to stop criminals from using banks and financial services to move and hide their money. All Banks & Financial Service Providers in South Africa are required to operate under the FICA laws.
FICA Documents – A copy of your ID or Passport AND a Proof of Address
Proof of Address – A valid proof of address must have the following information: Your Name, Your Residential Address (not a PO Box) & be less than 3 months old (unless it is a lease/rental agreement). We can accept the following:
- Bills (Electricity or Water, Municipal Rates, DSTV, TV License, Car Tracker, Armed Response)
- Statements (Insurance, Store Accounts, Investments)
- Lease / Rental Agreement (A signed lease / rental agreement with a Start & End Date for the rental period – must be valid when submitted).
Proof of Payment – This is issued to the person or company making a payment into your account so that they can prove they made the payment. It can either be a Stamped Deposit Slip OR an electronic PDF file. It is normal for the beneficiary to ask for a copy of this document!
Statement– A list of all the transactions made on an account or card.
Transactions – Credits (i.e. Money in – such as deposits & payments received) and Debits (i.e. Money out – payments sent, withdrawals & swipes).
5) LOST OR STOLEN MASTERCARD
If your MasterCard is lost or stolen, you must stop the card immediately. You can do this using the mobile banking function (*120*46237#) and choosing Option 7 – Stop Card, or you can call the Customer Support team on 087 941 3252 or WhatsApp them on 078 993 4703.
6) SECURITY CHECKS
When you contact the IMB Customer Support team, you will need to go through a number of security questions. These questions are designed for your protection – we need to ensure that we are talking to the account holder otherwise somebody could call pretending to be you and access your personal information. At IMB we want to keep your money safe because your money matters
7) MAKING A DEPOSIT INTO YOUR WALLET
Deposit at a retailer with a Money Market counter
Ask to make a Pay@ Bill Payment
Reference Number: 11442 + YOUR MOBILE PHONE NUMBER*
*VERY IMPORTANT – YOU MUST USE YOUR MOBILE PHONE NUMBER AS THE REFERENCE NUMBER
8) KEEP YOUR MONEY SAFE
Your Money Matters, which is why you should keep it safe. Your IMB Pin Numbers & Passwords allow access to manage your money. So if you give other people that access, you increase the chance that your money will be taken.
With IMB, you will have 3 different security codes:
MasterCard (Pin Number – supplied underneath the MasterCard)
Mobile (USSD Pin Number – supplied by SMS)
IMB login details (Username & Password – supplied by SMS)
The IMB Customer Support team is available to explain how you can change your Password or Pin Numbers – please call them on 087 941 3252 or WhatsApp them on 078 993 4703 if you need help.